Account & data deletion

1. Request deletion

Request contact: [email protected]. You can submit an account or data-deletion request by email. Requests are handled manually by the developer. This page does not provide an automatic deletion button.

Send an email to [email protected] with the subject FairyTale — account deletion request. Include the player ID if available, your nickname, and information sufficient to identify the account. If you cannot access the game, explain that in your email; reinstalling must not be a prerequisite for a web request.

You may also request deletion through the support message form in game settings. State clearly that you want the account and associated data deleted.

Do not send passwords, sign-in tokens or full payment card details. Additional proportionate verification may be needed to protect the account from unauthorised deletion.

2. What the request covers

The request concerns account-linked game records controlled by the developer: player identity, cloud progress, competition membership and scores, support records, and purchase/entitlement records where deletion is permitted. The request also covers relevant analytics, diagnostic data and developer-controlled analytics exports where it remains identifiable and can be located with the available identifiers.

Some records may need to be retained for a specific legal obligation, fraud investigation or legal claim. We explain retained categories, reasons and retention periods or criteria in the response. Truly anonymised statistics are not account records.

3. What deletion means

Deletion can permanently remove progress, characters, currencies, inventory, rankings and recoverable account access. Purchases are not automatically refunded by deleting a game account. Your Google account and store purchase history are controlled by Google and are not deleted by a FairyTale request.

Local files are separate. Clearing app data or uninstalling removes local game data subject to operating-system backup behaviour; it does not establish that cloud or provider records have been deleted.

4. Response and completion

Requests must be handled within applicable legal deadlines after any necessary verification. The developer will explain any lawful retention or delay. Completion depends on verification, the records involved and provider processing. We explain permitted extensions and distinguish completed deletion from outstanding provider steps.

Sending a request does not delete an account immediately. The developer may need to locate the relevant records and verify account control before taking action.