Player support

1. Contact the developer

Email [email protected] for FairyTale support. In supported builds, the game's support feature submits a ticket associated with your player ID. You can use email even if you cannot access the game. Support is handled personally by Roman Martynov. There is no staffed 24/7 helpdesk or guaranteed response time for ordinary gameplay and technical questions. Requests are reviewed as availability permits; this does not extend statutory deadlines for privacy requests or remove consumer remedies.

2. What to include

• A short description of what happened and the steps that reproduce it.
• Game version, platform, device model and operating-system version.
• Your player ID or nickname, if available.
• For a missing purchase: the product and store order reference, with unrelated details removed.

Do not include passwords, authentication tokens, card numbers or sensitive personal information unrelated to the issue.

3. Privacy requests

For access, correction, deletion or consent questions, identify the request clearly in your message. See the privacy policy and deletion information. Support correspondence and case records are handled to investigate and respond to the request.